Motorola case study: process development and control

A group of executives was commissioned to research the subject of benchmarking at Motorola in the mid-1980s. At that time, there were only a handful of American companies that had developed a so-called benchmarking ‘process’. We interviewed several of these corporations. What we found was a mixture of fact and fiction; sound methods along with […]

Om vakkennis volledig te kunnen lezen moet je ingelogd zijn